AI Transparency & Trust Center

Last updated: March 31, 2026

At Everywave, we believe artificial intelligence should bring clarity to your e-commerce data without compromising your privacy or security.

Because we handle sensitive metrics from your storefronts and ad platforms, we are committed to complete transparency regarding how our AI features operate. This page outlines the specific AI models we use, how we process your data, and the strict boundaries we enforce to keep your proprietary business information safe.

1. The AI Models We Use

Everywave does not build or train its own foundational Large Language Models (LLMs). Instead, we partner with industry-leading AI providers to power the smart chat, insight generation, and reporting features within our dashboard.

Currently, Everywave's AI features are powered by:

Claude, developed by Anthropic
Gemini, developed by Google

We route queries dynamically to these models based on the specific task to ensure you receive the fastest, most accurate business insights possible.

2. Our Zero Training Data Promise

When you connect your third-party platforms (like Shopify, Meta Ads, Klaviyo, or Google Analytics) to Everywave, your data remains yours. We enforce strict data privacy boundaries with our AI partners:

No Foundational Training: We do not use your proprietary business metrics, customer data, or queries to train, fine-tune, or improve our partners' foundational AI models.
Enterprise API Agreements: We access Claude and Gemini through secure, enterprise-grade APIs. Under these agreements, Anthropic and Google are strictly prohibited from retaining your data or using our API payloads for model training.
Ephemeral Processing: When you ask our AI assistant a question, the necessary data is securely transmitted to the LLM solely to generate your answer, after which it is discarded by the LLM provider.

3. Accuracy and Limitations

While Claude and Gemini are state-of-the-art models, AI is an assistant, not a replacement for human judgment.

Verification: AI models can occasionally misinterpret complex data correlations or generate unexpected text (often called "hallucinations"). We design our system to ground the AI strictly in your actual metrics, but we always encourage users to verify critical financial or marketing decisions against the raw data provided in the dashboard.
Continuous Improvement: We constantly refine the system prompts and guardrails surrounding the AI to improve the accuracy and relevance of the insights it generates.

4. Compliance and Security

Our use of AI is governed by the same strict security standards outlined in our Privacy Policy.

Google API Limited Use: Everywave's use and transfer of information received from Google APIs to any other app (including our AI sub-processors) strictly adheres to the Google API Services User Data Policy, including the Limited Use requirements.

5. Contact Us

If you have any questions about how Everywave utilizes AI, our data routing practices, or our security measures, please reach out to our support team at support@everywave.com.